PRIVACY POLICY

Who We Are

Researchers Nexus ("we," "us," "our") provides academic editing, proofreading, formatting, and publication support services. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (https://researchersnexus.com) or our services.

Our registered address is 224, Empire House, 1 Empire Way, Wembley Park, Wembley HA9 0EW, United Kingdom.

For any questions about this policy, contact us at supportteam@researchersnexus.com

What Information We Collect

We may collect the following categories of information:

  • Contact information — name, email address, phone number, when you submit an enquiry or request a quote.
  • Manuscript and document data — the academic manuscripts, proposals, theses, or research files you send us for editing, proofreading, or formatting.
  • Communication records — messages sent via WhatsApp, email, or our contact forms.
  • Technical data — IP address, browser type, device information, and pages visited, collected automatically through cookies or similar technologies.
  • Payment information — processed through our third-party payment provider [insert provider, e.g., Stripe/PayPal]. We do not store full card details on our own servers.

How We Use Your Information

We use your information to:

  • Provide the editing, proofreading, formatting, or consultancy services you request.
  • Communicate with you about your project, quotes, and deadlines.
  • Process payments for services rendered.
  • Improve our website and service quality.
  • Comply with legal obligations, such as tax and accounting requirements.

We do not sell your personal data to third parties.

How We Protect Your Manuscript and Data

Manuscripts and research documents submitted to us are treated as confidential. We restrict access to your files to the editors and staff directly working on your project. We use [insert actual security measures — e.g., encrypted storage, secure file transfer] to protect documents in transit and storage.

Data Retention

We retain your personal data and manuscript files for [insert retention period, e.g., "12 months after project completion"], after which files are securely deleted, unless a longer retention period is required by law.

Sharing Your Information

We may share your information with:

  • Third-party service providers who support our operations (e.g., payment processors, email/communication platforms, cloud storage providers).
  • Legal authorities, where required by law.

We do not share your manuscript content with any third party for purposes unrelated to delivering your requested service.

Cookies

Our website may use cookies to improve functionality and analyze site traffic. You can control cookie preferences through your browser settings. [Insert details of specific cookies/analytics tools used, e.g., Google Analytics, if applicable.]

Your Rights (UK GDPR)

If you are located in the UK or EU, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data ("right to be forgotten").
  • Object to or restrict certain processing of your data.
  • Request a copy of your data in a portable format.

To exercise any of these rights, contact us at supportteam@researchersnexus.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data has been mishandled.

International Data Transfers

If your data is transferred outside the UK/EU (for example, to a cloud storage provider based elsewhere), we take steps to ensure it receives an equivalent level of protection, in line with UK GDPR requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Contact Us

For questions about this Privacy Policy or how your data is handled, contact us at supportteam@researchersnexus.com or +44-7988524929.